Pre-Sales Inquiry & Quotation
01. How can I get a quote?
DAVOLIN provides instant pricing and lead times for standard rugged keyboard models and custom projects. There are two ways to get a quote and DFM feedback from our sales team:
For standard models
Please send us your requirements, including:
Product type (keyboard / mouse / trackball / touchpad / keypad)
Quantity & target delivery time
Interface (USB / PS2 / RS232 / Matrix / RS485 optional)
Mounting (panel mount / rear mount / desktop)
Special requirements (IP rating, backlight, cable length, logo, etc.)
Layout / Language
For custom projects
Upload one or more 3D CAD files on our Get a Quote page.
Or email your 3D CAD files directly to kevin.deng@sz-davo.com
In most cases, we respond with a quotation within 24 business hours after receiving your RFQ. If there is any delay, we will notify you as soon as possible.
02. How do I know my design will be kept confidential? (NDA)
Confidentiality is part of how we do business. DAVOLIN strictly protects customer data, including drawings, CAD files, and project details, with internal confidentiality procedures and restricted access.
If you need formal documentation, we can sign an NDA before receiving your files.
03. Do you have MOQ (minimum order quantity)?
For standard models, There is no minimum order quantity requirements at DAVOLIN.
For fully customized projects, MOQ depends on tooling and engineering workload. We will propose the most cost-effective option. Our services support your project from one-off prototypes to mid- and high-volume production.
04. What are your shipping terms?
Our standard shipping term is EXW (Ex Works) for both prototyping and regular production orders. Under EXW terms, the customer is responsible for arranging transportation, customs clearance, and all related charges after the goods leave our factory.
We also offer DAP (Delivered At Place) shipping via DHL, FedEx, and UPS express air freight. With DAP, we handle delivery to your address, while the customer is responsible for import duties, taxes, and any local customs fees.
If preferred, customers may also use their own courier accounts (e.g., DHL, FedEx) for shipment arrangements when applicable.
05. How do you calculate shipping cost?
Shipping cost is based on destination, package weight/dimensions, and courier method. We will quote the best option for your order.
06. How quickly can I get my rugged keyboard?
Lead time depends on your project requirements, including the keyboard size, order quantity, interface, and finishing options.
Samples / prototypes: Typically 3–9 days for standard prototype builds.
Rapid tooling / injection molding: Usually 2–5 weeks, depending on structure and complexity.
Complex custom projects: Designs with special sealing, backlight, or other custom features may require additional time.
For shipping, we mainly use express air freight, which usually takes only a few days from China to Europe or North America.
07. How can I pay DAVOLIN?
DAVOLIN supports multiple payment methods for your convenience:
Bank wire transfer (T/T): We have bank accounts in Hong Kong and Shenzhen, China.
PayPal / Credit Card: Available for sample orders and small payments.
We may also accept the following payment methods depending on the order and region:
Alipay
WeChat Pay
Cash
Payment via freight forwarder / payment agent
If you are unsure which method is best, please contact our sales team and we will recommend the most suitable option.
08. What are your payment terms?
Our standard payment term is 50% deposit to start production and 50% balance before shipment.
Before shipping, we will provide HD photos (and packing details if needed) for your final confirmation.
09. Can my company get credit terms with DAVOLIN?
For new customers, we generally require payment in advance for prototypes and initial orders, unless otherwise agreed.
After a period of successful cooperation, we can consider offering net 30-day credit terms based on order volume and payment history.
10. What types of manufacturing processes can you offer?
DAVOLIN provides end-to-end manufacturing support for rugged keyboards, keypads, and pointing devices—from prototyping to mass production. Our capabilities include:
CNC Machining (metal housings, stainless steel/aluminum panels, brackets)
Sheet Metal Fabrication (front panels, mounting frames, enclosures)
Injection Molding (plastic parts, keycaps, tooling-based components)
Silicone & Rubber Processing (silicone keypads, sealing gaskets, waterproof structures)
Laser Engraving & Marking (legends, icons, permanent key labels)
Surface Finishing (brushing, sandblasting, anodizing, coating, painting)
Electronics Assembly (PCB assembly, wiring, connectors, soldering)
Final Assembly & Testing (function test, key test, waterproof inspection, QC before shipment)
If you have drawings or special requirements (IP rating, backlight, custom layout, interface, mounting), our team can evaluate and recommend the best process for your project.
11. Can DAVOLIN make design drawings for me?
Yes. DAVOLIN can support design work for rugged keyboards and custom input devices, including 2D drawings and 3D CAD models.
If you already have drawings, you can send them to us for evaluation. If you don’t have CAD files yet, our engineering team can assist in creating the design based on your requirements, such as the layout, mounting method, interface, IP rating, and application environment.
After the design is confirmed, we will also provide DFM (Design for Manufacturing) feedback to ensure the structure is manufacturable, reliable, and cost-effective before prototyping or mass production.
12. What types of post-finishing services does DAVOLIN provide?
DAVOLIN offers one-stop post-finishing services to help customers achieve the final look, feel, and durability required for rugged keyboards and input devices. Our in-house finishing and assembly capabilities include:
Assembly & functional fitting (panel fitting, gasket sealing, waterproof structure setup)
Fastening & component integration (standoffs, inserts, brackets, connector installation)
Sanding & polishing (surface refinement for metal parts and panels)
Blasting & brushing (stainless steel brushed finish, matte texture options)
Painting & coating (color finishing for housings and special appearance requirements)
Laser engraving / marking (key legends, icons, serial numbers, and logos)
Printing services (overlay printing, labels, symbols, and branding)
We also support a wide range of specialty surface treatments based on project requirements, such as anodizing, electroplating, powder coating, and other anti-corrosion finishes.
To help customers evaluate products faster, we aim to deliver prototypes with a surface finish that is as close as possible to the final mass-production version.
13. Do you have any quality certifications and test reports?
Yes. DAVOLIN operates under a strict quality management system and our manufacturing process is certified to ISO 9001:2015.
Depending on the product model and configuration, our rugged keyboards and input devices can comply with major international requirements, including:
CE
RoHS
FCC
For harsh-environment applications, we can also provide relevant test reports and technical documentation, such as:
IP67 / IP68 waterproof test reports
Explosion-proof certification (for hazardous environments, when applicable)
Low-temperature / extreme temperature test reports
Salt spray (corrosion resistance) test reports
ESD (electrostatic discharge) test reports
EMC-related test documentation (when required)
If your project requires a specific standard or document package, please contact our team and we will confirm and provide the appropriate certificates and reports.
14. How does DAVOLIN ensure the quality of my rugged keyboards and input devices?
DAVOLIN takes a proactive approach to quality from the very beginning of each project. During the initial communication, we provide practical and cost-effective suggestions on design structure, materials, sealing solutions, electronics, and manufacturability, especially for harsh-environment applications.
Once your order is confirmed, our engineering team will conduct a full DFM (Design for Manufacturing) review to identify any potential risks that may affect performance, reliability, or appearance—such as waterproof structure design, mounting fitment, key feel consistency, and interface compatibility.
During production, we follow strict quality control procedures, including:
Incoming material inspection to ensure parts meet agreed specifications
In-process checks during assembly and wiring
Functional testing (key response, interface output, LED/backlight if applicable)
Final inspection before shipment, with inspection photos/videos or reports available upon request
For project orders, we can also follow your acceptance checklist and share updates so we can address any quality concerns efficiently before delivery.
15. How is the sample charge calculated? (Prototype Cost / Sample Fee)
For most rugged keyboard, industrial keypad, and custom input device projects, if you would like to test a sample before placing a bulk order, we will charge a prototype sample fee.
Sample pricing is usually higher than mass production pricing because it includes engineering support, DFM review (Design for Manufacturing), materials preparation, and low-quantity manufacturing costs.
To get an accurate sample quote, please share your model, quantity, interface (USB/RS232/Matrix, etc.), mounting type (panel mount / rear mount), layout, and any requirements such as IP rating (IP65/IP67/IP68), backlight, or custom logo.
16. How is your quality assurance?
Every DAVOLIN rugged keyboard and input device is inspected and function-tested before shipment to ensure it meets the agreed specifications.
If you receive the goods and find any quality issues (such as functional failure, incorrect configuration, or assembly defects), please contact us and provide photos/videos and test details. After confirmation, we will take responsibility and offer a solution such as repair, replacement parts, or remake, depending on the situation.
For confirmed quality issues caused by DAVOLIN, we will also cover the reasonable extra shipping cost required to resolve the problem.
17. Can you add logo branding and custom packaging?
Yes. We support laser marking, label printing, custom nameplates, and branded packaging options.
18. Can I order samples before bulk production?
Yes. Samples are recommended for testing and evaluation before mass orders.
19. How long does it take to make samples?
For standard models, samples can usually be ready in 3–5 business days.
For customized projects, the sample lead time depends on complexity, including mechanical structure, electronics, and firmware, so it may take longer. We will confirm the exact schedule after reviewing your requirements.
20. What is your typical lead time for production?
Lead time depends on quantity and customization level. We will confirm the schedule after your order is finalized.
21. How much import duty will I need to pay for my goods?
Import duties vary by country and cannot be quoted as a single fixed amount. The duty rate depends on your local customs policy and the product category being imported.
Most countries use the international Harmonized System (HS) codes to classify goods and determine duty rates. If you share your destination country and customs requirements, we can provide the HS code reference and supporting shipping documents to help with your customs clearance.
For exact duty and tax costs, we recommend confirming with your local customs broker or importer.
22. What is the HS code for DAVOLIN rugged keyboards?
The HS code commonly used for DAVOLIN industrial/rugged keyboards is 84716071.
Please note that HS code classification may vary slightly depending on your country’s customs regulations and the exact product configuration. If needed, we can provide HS code references on the commercial invoice and shipping documents for customs clearance.
Product Performance & Protection
01. What is the difference between a rugged keyboard and a normal keyboard?
A normal keyboard is designed for office or home use, where the environment is clean and stable.
A rugged keyboard is built for harsh environments and long-term reliability. It is typically designed to withstand water and dust ingress, vibration, corrosion, frequent cleaning, and extreme temperatures, making it suitable for industrial and outdoor applications.
02. What IP rating can you support?
We offer multiple IP-rated protection options depending on the product design and sealing structure. Common options include IP54, IP65, IP66, and up to IP68 for selected models or customized projects.
Please share your application environment and installation method, and our team will recommend the most suitable IP level for your rugged keyboard.
03. Are your keyboards vandal-resistant?
Yes. Many of our stainless steel rugged keyboards are designed for public kiosks and harsh environments. They feature a solid metal structure and reinforced mounting design to resist impact, tampering, and heavy daily use, making them ideal for high-traffic applications.
04. Can your keyboards work with gloves?
Yes. Many DAVOLIN rugged keyboards are designed for gloved operation. Both our metal dome and silicone key technologies provide reliable key response when wearing work gloves, making them ideal for industrial, outdoor, and harsh-environment applications.
05. What is the key lifespan?
Key lifespan depends on technology and model. Industrial designs usually support millions of key presses, suitable for 24/7 usage.
06. What operating systems are supported?
Most of our USB rugged keyboards and pointing devices are plug-and-play and work with major operating systems such as Windows and Linux, including many industrial PC platforms.
For special interfaces or customized keycode requirements, our team can provide technical support to ensure compatibility with your system.
07. Do you support non-USB interfaces?
Yes. Besides USB, DAVOLIN can support a variety of industrial interfaces depending on the model and project requirements, such as PS/2, RS232, RS485, CAN, Matrix, and other customized communication options.
If you have a specific interface or wiring standard, please share the details and we will recommend the best solution.
08. Can you customize cable length and connector type?
Yes. Cable length, outlet direction, and connector type (aviation connector, terminal block, etc.) can be customized.