Our support continues long after shipment. Whether you need help with installation, interface setup, troubleshooting, or product compatibility, our team is here to assist.
For most issues, our engineers can quickly analyze photos, videos, wiring details, or testing results and provide practical solutions remotely — helping reduce downtime and keep your project running smoothly.
✓ Fast Technical Response
✓ Remote Troubleshooting Assistance
✓ Long-Term Product Continuity
✓ Practical Solutions for Industrial Projects
Industrial projects demand reliability. At DAVOLIN, we understand that rugged keyboards and pointing devices are often used in mission-critical environments where downtime matters. That is why we stand behind our products with responsive technical support and a straightforward warranty process.
DAVOLIN provides a 1-year limited warranty for standard industrial keyboards, keypads, trackballs, touchpads, and related input devices from the date of shipment.
For customized or OEM products, warranty terms may vary depending on the project specification and operating environment.
During the warranty period, if a product experiences defects related to materials or workmanship under normal operating conditions, DAVOLIN may, at our discretion:
Our priority is to help customers minimize downtime and resume operation as efficiently as possible.
If any issue occurs, our engineering and sales teams will work with you to identify the cause through photos, videos, testing details, or application information — avoiding unnecessary delays.
Depending on the issue, we may provide:
For industrial projects, we understand that keeping your equipment running is often more important than lengthy return procedures.
Many industrial systems remain in service for years. For long-life projects, DAVOLIN aims to maintain technical continuity and product support whenever possible.
The warranty does not cover issues resulting from:
If you experience any product issue, simply contact our team with product photos, videos, model information, or application details. We will help you identify the issue and recommend the most effective solution.
Your project reliability matters to us.
